With only some weeks to go to our peak season, we needed to make sure that the chat app on our webshop was performing as much as par. An essential a part of our clients’ questions is answered by way of this chat app. You possibly can really feel the significance of it to have the ability to deal with a load of questions throughout our peak season. Each our clients and our customer support consultants couldn’t be let down.
Given the quick discover, we requested Ymor to assist us with their information and expertise to carry out a efficiency take a look at along with us and the provider of the chat software program. The goal was to entry if we might deal with the anticipated peak load. The crew from Ymor was on stage to share the case. A fantastic alternative for us as properly to sit down down with them and share within the podcast as properly. Why? As a result of we grew to become actually curious. In our notion, we’ve an surroundings during which we validate efficiency so what did we miss and what did Ymor convey to the desk.
Peter Paul van de Beek
Introducing voice – Enhance the shopper journey with Intent Recognition and Conversational Analytics